Customer Service Virtual Assistant, specializing in customer satisfaction and call quality assurance. Proven skills in dealing with different customers worldwide. Having provided 5years of customer support and call center Quality Assurance with High Profile Airlines and Travel Agencies, Including the following: I am proficient in Call Quality Assurance skills such as: -Customer Service -Quality Call Monitoring -Feedback and Coaching Skills -Email, Chat and Phone Support -Presentation Skills -Performance Measurement -Attrition Measurement -Coaching and Feedback -Team Management -Customer Orientation