Hi, Are you looking for an exceptional customer support specialist/virtual assistant? You've got the right talent! I am an experienced Customer Support Specialist with Microsoft where I handled customer requests, responded to live tickets, enquiries via email, phone, and chat in a professional manner. Overall, I have worked with over 5,000 (Microsoft) clients and customers, handled close to 10,000 live tickets from different parts of the world in different time regions - APGC, NOAM, & EMEA. Part of my skillsets include: • Ability to handle Inbound, Outbound, Chat, and Email Support • Highly proficient in English (Speaking, Writing, Reading, and Listening) • Fantastic communication skills (Email, chat, and phone) • Great attention to details • Ability to work under tight and short schedules •Great probing skills for troubleshooting technical issues • Proficient in Microsoft suite, Zoom, Teams, Google calendar, Outlook, etc.