i am still studying in college and i need some money. So i can take my expenses ms office work, data entry and copy paste work typing speed-90wpm General Purpose Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Duties and Responsibilities deal directly with customers either by telephone, electronically or face to face respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verifications set up new customer accounts process orders, forms, applications and requests organize workflow to meet customer timeframes direct requests and unresolved issues to the designated resource manage customers' accounts keep records of customer interactions and transactions record details of inquiries, comments and complaints record details of actions taken prepare and distribute customer activity reports maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions provide feedback on the efficiency of the customer service process Education and Experience High school diploma, general education degree or equivalent knowledge of customer service principles and practices knowledge of relevant computer applications knowledge of social media platforms knowledge of administrative procedures numeric, oral and written language applications product knowledge Key Skills and Competencies interpersonal skills communication skills- verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress toleranc Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Maintain financial accounts by processing customer adjustments Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads I thought putting out this customer service job description in the middle of our battle with both the corona virus and this awful downturn in the job market was timely for a couple reasons. For one thing, customer service jobs span a huge range of industries, so even though job openings in one field may go down, they may go up in another. A fact that is important right now because it means there are still a