I have worked at WIPRO and IBM, where we provided technical resolutions to customers calling from the US, Canada, UK, and Australia for all issues related to computers, printers, servers, etc. We provided support through phone, email, chat, and remote assistance. Our primary job profile was to identify the root cause of the problem and fix it while maintaining strong call control. We were expected to be friendly and professional with customers while using proper soft skills and empathy when needed.

Our ultimate goal was to provide issue resolution while ensuring customer satisfaction, as it is a completely customer-centric business model.

Currently working as a Freelance Technical Advisor & customer care representative on various Freelance projects.

Key Responsibilities:
Handling customers
Solving problems
Multitasking
Using soft skills appropriately when speaking with customers
Managing time effectively
Following company guidelines
Logging customer-related case notes and data in the company-provided CRM
Providing additional sales pitches after issue resolution
Following up with customers when required (via phone, email, and chat)
Being a team player
Maintaining a professional demeanor, arriving on time, and paying attention during work hours.
Senior Customer Care Executive.