Strong skills in business document creation, control and standardisation - extensive experience in "building from scratch" by taking a proactive approach to addressing business needs and continuous improvement strivings by identifying and addressing needs through internal business document control across many areas including: Primary Healthcare Practice (patient forms, discharge, referral, letterhead, mail log, medicare billing tracking, did-not-attend tracking, feedback, EMR templates for Pracsoft & BestPractic, data tracking etc.) Specialist Healthcare Units (patient information packs, discharge, registration, referral templates, reminder letters, follow up, contact list, EMR templates for Pracsoft & BestPractice) Corporate Compliance & Governance (grievance mechanisms, complaints, feedback, internal investigations, financial audits, financial statements, legislative compliance documents, legal response review, ghostwriting etc.) Aging & Community Care (client intake, government reporting, statistical accounting, government portal setup).