eCommerce and Marketing professional with experience in helping start ups growing their eCommerce businesses. I have both Operation and Marketing experience that helps in managing and optimizing the best customer experience on your website.  

For Ecommerce Operation management, I help businesses to enhance, optimize, and manage their E-commerce business operations workflow & order fulfillment. I am aware of major E-commerce dimensions like: Order fulfillment, customer service, supply chain & the core areas of pre & post-purchase operations: inventory management, fulfillment, shipping and returns.

 I can build out self sustaining operation models for your business, allowing you to remove your self for the day-to-day tasks and focus on the money-making tasks. Will assess which areas need to be automated or which need software integration. Will help you in designing Internal Knowledgebase and trainings with detailed video recorded steps, external links, and tutorial videos to empower internal teams with the optimized SOPs and workflows. I have knowledge and hands on experience in Amazon, Etsy, PayPal, Shopify, Wix, Drop shipping, product sourcing from China, supplier selection, 3rd party Payment gateways and E-Commerce marketing and acquisitions. I am an Entrepreneur (I have ecommerce business that sells clothes online in US & Canada) so I have few experience in product listing, SEO, Keyword search..etc.. 

For my Marketing experience, I have around 10 years of Product Management experience in the Telecom Industry. Extremely skilled in identifying and researching market needs and translating it to creative products. Conducted many Business plans, Marketing plans, Market Research, pricing, upselling activities, online acquisition plan, introduced new products and promotions, segmented marketing initiatives and retention activities. 

Academically certified in E-Commerce & Online Business from University of Toronto.  Digital marketing certificate from Digital Marketing institute in Dublin.

MBA from Business School of Edinburgh in coordination with American University in Cairo 

Bachelor’s degree of Business Administration from Misr International University MIU. 

My skills and software and I've worked with:

•    Training documents (SOPs, knowledge bases)  

•    Created websites on Shopify and Wix and familiar with each one features, and limitations offered in the Middle East

•    Online research 

•    Basic SEO 

•    Project Management

•    Budgeting and Financial modeling (P&L analysis ) 

•    Fluent English and Arabic 

•    Communication between cross functional units and getting all departments aligned

.   Familiar with Market places features from sellers' s side (Like; Etsy, Amazon)