I have been moderating meetings/webinars for small to large companies globally for over 5 years. We setup meeting rooms and moderate them in various platforms including Zoom, Adobe Connect, ON24 and the like. Part of the job is making sure that the meeting is ready and goes smoothly on the actual session. It involves walking through the speakers on how the platform works, discuss the features and provide solution to customer queries. In summary, this totals to at least 12 years of experience in customer service and leadership roles in operations, supervising diverse teams and managing challenging assignments. Advanced teams and individual development skills, including training, mentoring and performance evaluations. Used hands-on exercises that aim to improve performance. High adaptability and flexibility gained through working with high-profile clients.