I have 2 years of experience in Customer Service and data entry. I was trained at a large Call Center in Kenya and served as Team Lead for 1 year. I can provide e-mail, ticket, data entry lead generation and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent, I have managed to gain skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers. I am a full-time freelancer and can work any hours