Resolve customer complaints via phone and email. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, technical assistance, and account management. Can adapt to changes while keeping the focus on goals and apply knowledge to new circumstances. Open to different and new ways of doing things. Listens well and responds in an empathic and non-threatening way. Can anticipate the consequences of situations and plan accordingly. I can say that I can demonstrate a sincere interest end enthusiasm in whatever task I may serve. I also believe that I can prove my knowledge and understanding of the nature, details, and demands of my job.