12 years Telesales experience. Consistent top agent, exceeding all key performance indicators. Outbound sales agent for a US mobile phone company, convinced customers to add additional line/s or upgrade their mobile plans or handsets. Outbound / Inbound Sales agent for a US VOIP company, catering Business to Business and Business to Consumers. Almost 10 years experience in Australian Telecommunications company as Outbound Sales agent with expertise in ADSl, Fiber and Wireless internet, Mobile plans, Homephone, VOIP and electricity.