I am Microsoft Certified Professional with 4 and a Half Years of experience in Support (B2B Application Support, IT Infrastructure Management). 2 Yrs 10 Months as Level1 System Admin Expertise in IBM India Pvt LTD I have experience on Application support, Mail support, CRM Ticketing System, Salesforce Ticketing System, Tivoli SRM Ticketing System. Windows: Server 2003, server 2008, Active Directory Management, Exchange Server 2007, Outlook 2010 & 2013. Symantec End Point Protection and many more. MAC: OSX Maverics, Yosemite, FileVault Encryption, SOX Malware/Spyware Virus Detection. Sophos Antivirus.