? Dedicated supervisor/manager with 8+ years of experience in BPO Industry specializing outbound sales, quality assurance, collections, back office support, program management and lead generation. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of under performing operations and continuous experience in accomplishing promising work for reaching the next milestone and turning the tide in the favor of the company.? Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and store operations policies.