I'm looking for a part time work off my regular schedule. I get lot of free time to spare on weekdays and weekends are a bonus for me to work extra hours. I can perhaps be an additional consultant to any ongoing project. I've worked with many international customers and co-ordinated short/log term projects. Usual communication media include Direct phone and Skype calling. Here's some chatter about my area of work. Apart from the below mentioned skills, I'm currently seeking formal education on Data Mining, Big Data, Hadoop. I'm located in Dallas area and can meet if need be. • Over 8 years of work experience in Genesys, PABX and Call Center Technologies • Experience with most tools like CME, Genesys Administrator, IRD, SCI, CCPulse, Composer, DMA, Avaya Site Admin and others • Reporting experience using CCPulse, CCA and Infomart • Troubleshooting production issues with Genesys framework application logs like URS, T Server • Experience with design, development and implementation of SIP based IVR on GVP and Call Routing • Working knowledge of Genesys SIP servers and Genesys Infomart • Experience with NICE call recording, Qfiniti after call survey, IEX for workforce management and softphone integration • Working knowledge of Nuance IVR technology • Experience with upgrading application at all layers of Genesys from 7.x to 8 • Expert in SQL queries, stored procedures, functions, packages, cursors, triggers, interfaces and data conversion using PL/SQL, SQL*plus, TOAD, SQL Navigator and SQL*Loader • Working as project/tech lead for more than 7 years with 10 to 15 team members handling multiple projects having team members across multiple locations, mentoring and ensuring zero defect delivery • Active involvement in all the phases of the software development life cycle(SDLC) part of CMMI level 5 organization • Providing on-call support for quick recovery from high severity issues • Preparing pla