With over 5 years of proven main dealer experience in dealing with customer requests for service and resolving problems, I feel that I have all of the competencies you are looking for. As a well organized and self-disciplined individual with the ability to prioritize calls under pressure, I feel that I can make an immediate impact on your front line operations. In addition to this I have proven up-selling skills, experience of using the latest call logging software and a history of improving call answering times. I have an empathetic, yet assertive manner, and possess excellent one to one communication skills. Furthermore, I possess the right balance of being friendly and approachable, while being able to make those hard decisions needed to keep things moving.