Highly talented and accomplished professional with experience in Sales, Client service, Business Operations and Development. Excellent at planning, coordinating and implementing sales and marketing programs. Extensive familiarity with relationship management, process improvement and program management. Proven history of increasing customer retention and profitability while reducing costs and overheads. Able to develop and implement strategies, policies and procedures. Previous experience in up-selling, cross selling, supporting product launches. Outstanding leadership, presentation and communication skills.