I am an experienced in customer support for more than 10 years.Some of my strengths include my ability to organize, prioritize, and handle multiple tasks simultaneously. I am hard working and know the importance of getting the job done right. Excellent in English communication both written and verbal. I have been a part of the information technology industry for almost 5 years. Knowledge in MS excel, MS Outlook , active DIrectory, CItrix, BMC Remedy, ServiceNow, Skype, MS Word, Meditech, SAP, MS Powerpoint,SM9, Viber, Bomgar, adobe.