Zammad is a free open source, fully-featured web-based ticketing system for helpdesk or customer support. It ships with a multitude of features for handling customer communication through various channels such as social networks (Facebook and Twitter), live chat, e-mails as well as telephone. It has an API for integrating your telephone system into in and outgoing calls. Zammad is developed in the programming languages Ruby and JavaScript. The name Zammad comes from the Bavarian dialect and means "together".
Features of Open Source Helpdesk and Issue Tracking System (Zammad)
- Supports full-text search.
- Has flexible text modules.
- Immediately reports changes to objects.
- Supports auto-save.
- Supports individual escalation or setting client solution time limit.
- It is auditable and often used in banks.
- Allows for creation of individual overviews.
- Supports various security mechanisms such as device-logging and two-factor-authentication.
- Provides a customer interface, where they can track the current editing at any time.
- Supports external authentication via Twitter, Facebook, LinkedIn or Google via OAuth.
- Supports nine languages and so much more.
As your Zammad - Open Source Helpdesk and Issue Tracking Engineer, I will provide the following services:
- Install apache/nginx, mysql, php
- Install necessary php modules
- Install and configure Zammad
- DNS management & Firewall updates
- Install SSL certificates (Free/Paid SSL)
- Free guidance
Prerequisite:
- A fresh UBUNTU server having 8 GB RAM (recommended 16 GB)
- High speed wired internet connection
- SSH access to Linux or cloud access