Served as main focal point, dealt with all IT-related matters

Provided expert IT support to customer base – Handled every technical query

Ability to solve all IT related issues

• Business analysis
• Inventory management
• Stock planning
• Supply chain
• System Implementation
• Served as main focal point, dealt with all IT-related matters for the organization.
• Supervised system troubleshooting, backups, database, and system recovery.
• Provided expert IT support to customer base – Handled every technical query.
• Responsibly handled queries related to shops issues.
• Resolved IT help desk issues efficiently – Helped with timely recovery of valuable data in cases of software disaster.
• Resolved critical technical issues pertaining to System Performance, Viruses, Spyware and Spam related issues, minimized computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs.
• Developed departmental help manuals to assist staff with IT issues.
• Motivated employees facing problems in IT areas.