Profile for IT Auditor / Quality & Compliance / ITSM Professional ISO, ITIL, Six Sigma Certified with Over 10 Years’ Experience & 4.5 Years UAE • Establish and Implement ITIL V3 • ISO 9001 & 20000 Lead Auditor • Conduct IT Audit on ITIL/SIX SIGMA/ISO 20000/CMMI • Worked with RTA (Dubai Government) as a Quality Manager • Risk Management • Six Sigma Green Belt • Establish and Implement KPIs Dashboards for Incident management, Service fulfilment, Systems performance, Customer satisfaction, SLAs • Establish and implement customer satisfaction and complaints process. • Major incidents reviews • Annual Strategic planning committee member • Track and control Management Actions over IT department • Configuration and Service level Management • Design and Implement IT Service Catalogue and Customer Complaints unit Service Catalogue • Design and Implement IT Service Agreement SLA • Holding UAE Driving License