• Proficient in Helpdesk Ticketing System such as ServiceNow, EasyVista and Fresh Service.

• Familiarity in Active Directory, Windows RDP, Amazon Workspaces, Remote Tools, Azure Portal, Microsoft Endpoint, Windows Power Shell, Exchange Management Console.

• Windows 10, 8, 7, Vista, XP

• Computer Literacy (Microsoft Office Troubleshooting (Hardware/Software),

Networking, Installation and Maintenance of Operating System)

• Account Maintenance, MS Office Troubleshooting, Add Folder Permissions, Local Admin Rights, Software installation, Printer installation.

• AD Groups Creation, Mailbox Creation, Modifying AD groups.

• Experienced in Software Licensing Management

• Satisfactory verbal and written communication skills

• Can perform multiple tasks and can work under pressure to meet deadlines.

• Can work individually and as a part of a team.