Technology Professional with 8 years of experience linking technology to business objectives. Skilled in Applications support and customer service. Develop and maintain database structures, data elements, module interaction, and interfaces between both internal and external systems. Design, install, monitor, maintain, and performance tune production databases while ensuring high levels of data availability. Developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software. Hardware: PCs, Laptops, Telephony Systems, Printers, Routers, Modems Networking: LAN & VPN/Remote Connectivity, TCP/IP Platforms: Windows, Unix, NetWare Servers, Citrix - CompTIA A+ certified professional with four years of help desk experience providing software, hardware, client/server and networking technical support.