I have more than 10 years of IT Help desk and Technical/Customer support experience to various call center/shared service companies. Provided Phone, email, ticket and chat support to internal employees and customers located in North and Latin America, Europe and Asia. I was a level 2 support for higher level escalations both technical and customer retention even supervised people for training. I supported various hardware equipment such as computers, printers, IP phones and network devices. Knowledge in different software/applications. I provided high value implementation and support to largest enterprise customers. Researched on technical solutions using all available resources delivering value to customers by helping them get the most out of their subscribed service. Answered difficult technical questions, solve technical problems and suggest appropriate workarounds. Have the ability to work efficiently in a highly demanding, team-oriented and fast paced environment.