With an overall experience of 8 years in IT, playing my primary and major roles in ITSM, I thought that I should make use of this opportunity to project my candidature, I am looking ahead to get shortlisted for the requirement process. Please note that I can join immediately once I get the offer. Some of the key roles I have been contributing in my career are listed below. 1. Incident Manager 2. Major Incident Manager 3. Problem Manager 4. Change Manager 5. CMDB Coordinator 6. Service Desk Manager 7. NOC( Network Operations Center) Manager I am certified in ITIL V3 Intermediate in Service Operations Management and also, to keep me updated with the current market, I have also completed my Foundation level certificate in ITIL 4.