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Administrative & Secretarial Customer Service & Account Management

IT Solution & Support Expert

$25/hr Starting at $100

  • I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement.
  • My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO)
  • I have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management

About

$25/hr Ongoing

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  • I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement.
  • My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO)
  • I have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management

Skills & Expertise

Account ManagementAvayaCiscoClient AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServiceFreshdeskLinuxManagementMicrosoftNetworkingPhone SupportSalesforceSQLTechnical SupportVMwareZendesk

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