A detail-oriented professional with a passion for service in the information technology industry. Having 5 years of experience in IT support. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. An expert interpersonal communicator who is not satisfied until the customer is satisfied. Motivated IT support technician seeks a new position in a dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals.