An IT support technician with in-depth knowledge of systems installation, IT repair and replacement, troubleshooting and maintenance of computing systems. Experienced in providing client-focused IT support and in successfully analyzing and resolving IT hardware and software problems in a timely and accurate fashion. As a Support Specialist, I have firsthand experience with the communication barrier between customers and IT Professionals. Many employees are trained within their field. Rarely are they expected to possess the basic computer knowledge needed to function outside of their department software. Therefore, when a technical issue is reported to IT Support, the customers’ unfamiliarity with fundamental PC knowledge makes it difficult for both to communicate effectively. 

Technical|SKILLS_________________________________________________________

• Extensive critical thinking skills are used to identify and resolve computer and network problems through the power of reasoning and deduction to lead to the most applicable approach.
• Experience in problem resolution & quality assurance procedures.
• Able to communicate complex IT issues to suppliers and non-technical staff.
• IT security experience including anti-virus & malware.
• Knowledge of installation, troubleshooting, and configuration of PCs and software. Ability to work to rigorous deadlines and stay within quoted budgets.
• Mac workstations & laptops and associated admin tools and applications.
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

WORK HISTORY ________________________________________________________

22/06/2020 to till date  Exo Excel – Lagos, LA, IT Operations

• Responsible for configuring and deploying teacher tablets for educational workers.

• Provided technical support for over 100 educational institutions within Lagos

• Installation & configuring of new IT equipment – Servers, PCs, Laptops, Smartphones, Tablets, Projectors, etc.  

• Responsible for maintaining proper inventory and asset records and documentation of changes in ownership for all company assets.

• Responsible for developing training material that can be used to improve the system and device handling and utilization.

05/2017 to 08/10/2018  Wakanow.com – Lagos, LA, IT Infrastructure Department 

• Responsible for configuration and deployment of Polycom VoIP phones & Digium VoIP.
• Acting as the first Level of contact seeking technical assistance over the phone or email.
• Maintenance and monitoring of computer networks and systems.
• Performing remote troubleshooting through techniques and pertinent questions.
• Installation & configuration of the company’s operating systems and application.
• Setting up new users and profiles deals with password issues. In-depth knowledge of Microsoft Windows client operating systems, XP, Vista /Windows & Microsoft Office up to Office 2016.