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IT Technical Support

$10/hr Starting at $30

  1. Provide first-line technical support to end-users via phone, email, , addressing hardware, software, and network issues promptly and courteously.
  2. Diagnose and troubleshoot technical problems, applying logical and systematic approaches to identify root causes and implement solutions.
  3. Guide users through step-by-step solutions and provide clear instructions to resolve issues independently where possible.
  4. Escalate complex technical issues to higher-level support teams or vendors as necessary, ensuring timely resolution and effective communication with stakeholders.
  5. Install, configure, and maintain desktops, laptops, printers, and other IT equipment, ensuring proper functionality and compliance with organizational standards.
  6. Assist with user account management, including creating, modifying, and disabling user accounts, as well as resetting passwords and permissions.
  7. Perform routine maintenance tasks such as software updates, patches, and antivirus scans to ensure system security and stability.
  8. Document technical support activities, including troubleshooting steps, resolutions, and user interactions, to maintain accurate records and facilitate knowledge sharing.
  9. Contribute to the development and improvement of IT support processes, procedures, and knowledge base articles to enhance efficiency and effectiveness.
  10. Stay informed about new technologies, software applications, and IT trends, and provide recommendations for their integration or adoption where appropriate.
  11. Willingness to participate in on-call rotation and occasional after-hours support as needed.

About

$10/hr Ongoing

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  1. Provide first-line technical support to end-users via phone, email, , addressing hardware, software, and network issues promptly and courteously.
  2. Diagnose and troubleshoot technical problems, applying logical and systematic approaches to identify root causes and implement solutions.
  3. Guide users through step-by-step solutions and provide clear instructions to resolve issues independently where possible.
  4. Escalate complex technical issues to higher-level support teams or vendors as necessary, ensuring timely resolution and effective communication with stakeholders.
  5. Install, configure, and maintain desktops, laptops, printers, and other IT equipment, ensuring proper functionality and compliance with organizational standards.
  6. Assist with user account management, including creating, modifying, and disabling user accounts, as well as resetting passwords and permissions.
  7. Perform routine maintenance tasks such as software updates, patches, and antivirus scans to ensure system security and stability.
  8. Document technical support activities, including troubleshooting steps, resolutions, and user interactions, to maintain accurate records and facilitate knowledge sharing.
  9. Contribute to the development and improvement of IT support processes, procedures, and knowledge base articles to enhance efficiency and effectiveness.
  10. Stay informed about new technologies, software applications, and IT trends, and provide recommendations for their integration or adoption where appropriate.
  11. Willingness to participate in on-call rotation and occasional after-hours support as needed.

Skills & Expertise

Azure Virtual MachinesCompliance ConsultingComputer EngineerInformation TechnologyNetworkingOffice 365Security ConsultingSoftware SolutionsTechnical SupportTroubleshooting

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