With over 20 years of professional experience, Mamdouh’s background spans leadership roles from IT Consulting, IT PMO and Governance Head, portfolio, program & project management, service management, security & risk management, leadership coaching, innovation design thinking facilitation, employment engagement and agile & digital transformation. Mamdouh has led large teams in IT arrangements, conducted PMO, Service `Management and governance activities for major project teams, managed enterprise applications implementations, and implemented governance processes across multiple industries. Mamdouh has a wide array of industry experience with Telecommunication, services, high technology. Mamdouh is a problem solver who is committed to solving hard problems and delivering excellent strategic results. Additionally, Mamdouh has forged a reputable competency as a consultative trainer and speaker in several disciplines receiving exemplary evaluations, In addition, he had implemented ITIL best practice in several local service provider organizations and he possesses a wide range of expertise in IT Standards and Process Improvement frameworks in the areas of Services Lifecycle Management. Mamdouh acted as interim leadership for clients with a specific focus of organizational design, operational processes, and governance models. Typical engagements include assessments, hands-on implementation, and consultative training in the IT Service Management, Governance Controls and Technical Management domains and he had been particularly keen on delivering internal training and coaching to staffs covering portfolio, program, project, risk, service, Process management, and agile & digital transformation. Over the years, he has acquired a board range of body of knowledge on both soft skills and technical skills with the certifications below and he are prepare the EMBA “Executive Master of Business Administration”