Provide configuration and administrative support of self- hosted (Data Center) JIRA. Create and copy projects. Design and implement custom workflows, fields, permission schemes, post functions, etc. Build filters, custom dashboards, and reports. Coordinate and respond to support requests. Manage and update software and licenses. Install, configure, test, and manage plugins. Hands-on experience managing JIRA & Confluence. Experience building, managing and enforcing standards. Effectively prioritizes work, troubleshoots issues, communicates, and completes tasks on time. Excellent client-facing skills. I will be encouraged to actively look for innovation and continuous improvement, efficiency in all assigned tasks.