10 years of Experience in Exchange, Active Directory and Lync Infrastructure. I have worked as Microsoft Office 365 Technical support representative for 3.5 Years. I have Expert knowledge in below topic. Migration: - IMAP Migration, Cut Over Migration, Staged Migration and Hybrid migration which includes moving mailboxes from on premise organization to Office 365 (Onboarding) and moving mailboxes from Office 365 to On premise (Off Boarding). Cross Forest: Cross Forest Free/Busy troubleshooting, Cross forest Public folder access when in Hybrid situation. Public Folder Migration from on premise organization to office 365 and from Office 365 to on premise. Ensuring No or Minimal user affected during migration process. Deep understanding about the AutoDiscover process and outlook connectivity troubleshooting while in hybrid configuration. RBAC customization, GAL segregation (segmentation). Setting up and troubleshooting ADFS (Active Directory Federation Services). Deep understanding about CAS to CAS redirection and proxy while in coexistence between different exchange versions. Like exchange 2007, exchange 2010 and exchange 2013. Well-versed with PowerShell Scripting to perform bulk and repetitive tasks. Can modify existing scripts available on TechNet as per our requirement. Expert problem visualizer and quick resolver