• Take part in the creation of a project and budget forecasting. • Create quarterly and yearly budget reports. • Present reports during council meetings. • Process payroll for Job order employees. • Gather metric in excel or word file for data analysis • Analyze data to determine root cause for agent coaching. • Coach and mentor agents to develop and enhance skills • Send reports to clients regarding team and account status using Microsoft Outlook. • Present team status to clients over the phone, through video conference and during client visits using Powerpoint. • Quality Specialist – Assess agent’s call handling skills • Takes part in strategic planning to boost agents skills and motivation. • Train agents • Take part in hiring agents for the campaign. • Call monitoring for quality purposes. • Directly report to clients. • Handle multiple campaigns. • Provide daily reporting. • Compute billable hours and timesheet. • Take in calls for the campaign. • Action planning. • Client relations • Answer support requests emails - technical or general questions • Assist members on sign up processes • Manage company's Facebook page. • Lead generation • CRM usage • Manage payroll and billing