▪ Supports Network & Desktop Hardware, Software & Applications, & software to ensure optimal deployment of resources, Implements & supports the network. ▪ CCTV IP camera configuration and ensure the recording of all cameras in NVR server. ▪ Monitor NMS and forward queries to concerned Team/ Vendor.

▪ Training to shops staff regarding IT infrastructure.

▪ Responsible for network cabling.

▪ Responsible for the links of shops and units server backup.

▪ Printers Installation.

▪ Provide IT services and support remotely to user.

▪ Remote/on-site software installation.

▪ Follow up and coordinate the fulfillment of the user complain.

▪ To work on shifts and ensure that the system runs smoothly.

▪ Provide telephone support related to networking or connectivity issues.

▪ Test computer software or hardware, using standard diagnostic testing equipment and procedures.