assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff allocate available resources to enable successful task performance co-ordinate office staff activities to ensure maximum efficiency evaluate and manage staff performance recruit and select office staff organize orientation and training of new staff members coach, mentor and discipline office staff design and implement filing systems ensure filing systems are maintained and current establish and monitor procedures for record keeping ensure security, integrity and confidentiality of data design and implement office policies and procedures oversee adherence to office policies and procedures analyse and monitor internal processes implement procedural and policy changes to improve operational efficiency prepare operational reports and schedules to ensure efficiency co-ordinate schedules, appointments and bookings monitor and maintain office supplies inventory review and approve office supply acquisitions handle customer inquiries and complaints manage internal staff relations maintain a safe and secure working environment