Online Research, Customer Service. Customer Relationship Management ~ Interpersonal Communication Skills ~ Problem solving and decision making. MIS, Data Management, Content writing
1. Provide online assistance through e-mail/chat to customers.
2. Escalations handling,
3. Prepare daily and monthly team productivity reports accordingly.
4. Conduct daily briefing/ debriefing session for the team.
5. Provide training to the new team members.