All Services Business & Finance Business Management & Consulting Operations Management $15/hr · Starting at $75 Responsible for overseeing the day-to-day operations of a BPO company. They are responsible for ensuring that the company is meeting its client service level agreements (SLAs), managing a team of employees, and ensuring that the company is operating efficiently and profitably.Key ResponsibilitiesDevelop and implement operational plans and procedures.Manage and monitor performance metrics to ensure that SLAs are met.Recruit, train, and supervise a team of employees.Resolve customer issues and complaints.Identify and implement process improvements.Prepare and present operational reports to senior management. About $15/hr · Ongoing Download Resume Responsible for overseeing the day-to-day operations of a BPO company. They are responsible for ensuring that the company is meeting its client service level agreements (SLAs), managing a team of employees, and ensuring that the company is operating efficiently and profitably.Key ResponsibilitiesDevelop and implement operational plans and procedures.Manage and monitor performance metrics to ensure that SLAs are met.Recruit, train, and supervise a team of employees.Resolve customer issues and complaints.Identify and implement process improvements.Prepare and present operational reports to senior management. Skills & Expertise Business AnalysisBusiness ManagementBusiness StrategyEmployee RelationsManagementOperations ManagementPlanningProgram ManagementProject ManagementReportsTeam ManagementWorkflow Management 0 Reviews This Freelancer has not received any feedback. Browse Similar Freelance Experts Management ExpertsBusiness AnalystsTeam Management ExpertsCustomer Service RepresentativesBusiness ManagersProject ManagersData AnalystsPlannersPower BI DevelopersCustomer Retention ServicesCustomer Service TrainersAnalytics ExpertsData Visualization ServicesBusiness Strategy ConsultantsStatistical AnalystsProgram ManagersWorkflow ManagersMarketersOperations ManagersBusiness DevelopersCustomer Satisfaction ServicesCRM ExpertsCustomer Service ManagersCustomer Experience Managers