Lead consultant in charge of technical services engagements including: - Definition, measurement, and analysis of enterprise performance, - Optimization and automation of organizational operations, - Behavioral and structural modeling of complex systems, - Business intelligence analysis, design, and presentation, and - Mentoring technical teams and training end users. Successful projects have included: - UML/SysML Modeling of complex system of systems for major defense contractor; - Improvement of Software Development process for consumer electronics giant; - Automation of Software Quality process for major software publisher (600+ titles); - Management of Six Sigma projects for large clients in various industries; - Automation of Technical Support process for large residential lender; - Design and Implementation of improved Change Management, Customer Service, and Data Quality processes for major software publisher. Adept at: - Creative