Greetings,

Included below are my detailed list of tasks and my achievements on my role as a Billing Analyst and Order Manager.

BILLING ANALYST - PROGRAM AND PROJECT MANAGEMENT

• Responsible for shipments report reconciliations using SAP.
• Billing report reconciliations
• Invoice uploading in the portals
• Invoice sending to customers

ORDER MANAGER – TRANSACTION PROCESSING ASSOICIATE/ CUSTOMER SERVICE ASSOCIATE

• Supporting people
• Client facing reports
• Process trainer for new comers
• Subject Matter Expert
• Conducts daily team meeting
• Providing root-cause analysis reports daily
• Conducts reviewing of contracts for end customer
• Check for completeness and accuracy of information
• Uploading contract into the system 
• Scheduling and booking engineers visit for customers
• Collaborate with client to address data inconsistencies
• Respond and implement solution to escalations

Achievements

• FY20 Infinity Winner
• FY19 Leadership Award
• A-List Winner for Quarter 4
• Best in compliance in End-to-end process
• SPARKLE International Awardee for Living Our Values
• Top Performer for the Month of November 2019
• Top Performer for the Month of May 2019
• Top Performer for the Month of March 2019