Translation

I have literally spent four years doing this in my college as I studied the German linguistics. I am pretty good in translation too, as it was divided into two subjects in my university. So I will be a great help.
Customer service:

 Planning tours and live shows.

- Negotiating contracts for her clients.

- Communicating with other professionals in the industry.

- Attending meetings with clients and venue 

venue management.

- Communicating information to and on behalf of their clients

As a quality coach i used to: 

-Monitoring of long-distance calls/side-by-side calls.

- Monitoring of unusual incidents, reporting of follow-up measures and preparation of 

daily, monthly and annual reports.

- Analyze customer complaints and bad reviews and create an action plan. 

action plan.

- Analyze quality results and share findings along with the 

Action plan to improve QA results and process.

- Report repeat offenders in relation to quality and complaints.

- Prepare the audit plan and ensure that it adequately addresses the audit objectives. 

objectives.

- Maintaining professionalism and monitoring improvement actions 

in the department.

- Conduct coaching sessions for agents and follow up on the results of the coaching. 

Coaching.

- Measuring improvements in the monitoring process and the coaching sessions carried out. 

Coaching sessions.

- Preparing weekly and monthly presentations and submitting them to operations and management in a timely 

to operations and management in a timely manner.

- Conduct training and orientation sessions for new hires. Collecting 

and analysing call centre statistics.

Copywriting

I used to be a marketer in my university for 4 years.