EMPLOYMENT HISTORY OCTOBER 27, 2014 – MARCH 20, 2016: Team Leader & Department Head, Customer Service • Manages and heads the Customer Service Department of Localphone and Voxbeam Telecommunications (retail and corporate accounts) of one of the leading VoIP companies worldwide. AUGUST 01, 2012 – OCTOBER 9, 2014: Team Lead, Research Operations & Quality Assurance • Manages a team of home-based web researchers tasked to do lead and contact generation. JULY 15, 2011 – JULY 15, 2012: Business Transcription Specialist • Responsible for the day to day processes within Dial-A-Note, Civicom Inc.'s business transcription leg, which provides solutions for CRM compliance & utilization and easy tracking of meeting, sales, client notes and expense reports for financial wholesalers and advisors from the different top US financial organizations/companies.