2 years of (freelance) proofreading

3 years of Administrative work, Encoding, Auditing

1.5 years as Cashier

• Basic MS Office proficiency (Word, PowerPoint, Excel)
• Performed financial calculations such as ( SOA ) amount dues, interest charges, balances and discounts.
• Developed new filing and organizational practices, suggested a new tactic to persuade cancelling customers to stay with the company and Implemented rules and guidelines within the assigned branch/location for better operations.
• Answered incoming calls resolving issues and concerns with both clients and billing department.
• Trained and supervised new employees (by department), ensuring they will perform assigned tasks on scheduled deadline of reports.
• Performed administrative functions, overseeing department inventory, formulating effective strategies to enhance the operating system, undertaking performance evaluation.
• Managed accounts and perform bookkeeping.
• Creating reports and balance sheets that document overall profits and losses, Recording and tracking payments in databases and Updating client accounts based on payment or contact information.
• Reconcile financial books including incoming and outgoing funds.