I am an experienced Quality Assurance engineer and tech support lead in the IT industry.

I have more than 3 years of technical support experience, 3.5 years of manual testing experience, and more than 2 years of QA automation experience.

If you really wish to enhance overall QA and its process in your projects, feel free to get in touch.

Below are the tools and techs I am experienced with.

Bug and task handling: Jira, Zendesk, Freshdesk

Documentation: G suite, Confluence

Cross-browser Testing: Browserstack

Database: Postgresql and MongoDB with Datagrip

API Testing: Swagger, Postman & cURL

Automation Scripts: Cypress and basic JS with node framework

Reports and data: Spreadsheet and excel with functions like lookup

Communication: Slack, Email, Hangouts, Zoom, Meet, Google Teams, Google Calendar

Mass Emails: Yet Another Mail Merge (YAMM)

Leadership: Certified Project Manager, Tech Support Team Lead, Data Annotation Lead, Associate Project Manager