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Administrative & Secretarial Customer Service & Account Management

Quality Analyst, Operations , Admin

$8/hr Starting at $600

Hello,I am Beca Villaverde. I'm a hardworking professional virtual assistant. I have a quick learning curve, and I seek additional responsibilities to reach personal and professional growth.


I have 9 years of work experience in the retail and e-commerce industry. My main responsibilities include managing agents' schedules; creating new processes; developing KPI metrics; scraping data; analyzing it; writing reports; making dashboards, and ensuring that all of these processes are easy to read and understand so we can make decisions quickly.


I have the skills to help your business/company grow and to generate sales and connect you to your current customers and potential clients as well.


About

$8/hr Ongoing

Download Resume

Hello,I am Beca Villaverde. I'm a hardworking professional virtual assistant. I have a quick learning curve, and I seek additional responsibilities to reach personal and professional growth.


I have 9 years of work experience in the retail and e-commerce industry. My main responsibilities include managing agents' schedules; creating new processes; developing KPI metrics; scraping data; analyzing it; writing reports; making dashboards, and ensuring that all of these processes are easy to read and understand so we can make decisions quickly.


I have the skills to help your business/company grow and to generate sales and connect you to your current customers and potential clients as well.


Skills & Expertise

Account ManagementAdministrative AssistantAnalyticsAvayaClient AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCustomer ServiceData ManagementFreshdeskManagementOrder ProcessingPhone SupportReport WritingReportsSalesWritingZendesk

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