The Reporting Assistant is responsible for generating important volume reports for Operations for their daily Business decisions. These reports require 24/5 coverage with high volume of reports during peak hours. The position is vital for different site-wide reports/projects like SLA Report, MBR/BPO Report, NICE Report, and other deliverables. Moreover, the position is responsible for providing reports automation that improves the efficiency of various reports within the team and with Operations. Position Responsibilities: 1. Supports Operations in preparing and publishing the Start of Day (SOD), Middle of Day (MOD), and End of Day (EOD) Volume Reports. 2. Supports Operations in preparing and publishing the Service Level Agreement (SLA) Reports. 3. Performs Ad Hoc Reporting related to volume and other Operations metrics. 4. Automates templates and reports for Operations and team.