with 5 years of experience in the call center industry. I have my very own customer satisfaction sales process, that is proven to give quality services. which requires unique steps such as, listening, developing rapport and trust and during the entire process profiling of the customer so you can present your product/solution according to the customer identified needs. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a sales representative I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.