Sales & marketing expert who can design and formulate business strategy. A talent development coach with a passion for developing people soft skill.An accomplished time manager, organizer and change manager, capable of conceptualizing, introducing and integrating innovative strategies, streamlining resources to maximize performance and quality standards to ensure the ongoing provision of the highest standards of customer care. An accomplished and dedicated corporate trainer and certified training generalist with more than 6 years of robust experience in roles requiring the ability to design and deliver customer training ,modules and programs to diverse user populations. A detail oriented individual with a passion for contributing management experience as a human resources and training professional dedicated to developing individuals and building training capacity for those seeking to achieve business outcomes.Has Ia passion for delivering 5star service experience with excellent interpersonal skills. Customer service excellence is my profession and entails me being professional, friendly and attentive to guest needs and wants; paying attention and knowing what the customer needs, being reliable, getting it right the first time, knowing how to handle unexpected situations well and most importantly being able to continuously assessing and improving performance.A well-presented, confident and articulate communicator and negotiator at all levels, who commands respect and credibility through the projection of a professional image. Seasoned hotelier with knowledge of the fundamental aspects involved in all aspects of the Cruise ship & hotel leisure industry operations. I consider myself an expert at anticipating, preventing, identifying and solving problems.