Business Process Outsourcing Company located in Manila, Philippines Under the following accounts: JP Morgan CHASE /Bank One (Credit Card Acquisitions) CHASE Prestige (Outbound) CHASE ITA (Outbound/Credit Card Acquisitions) CHASE Payment Protect (Cross Selling) Senior TSR Responsible for handling verification and supplies information to customers regarding Product. -Tasks include filing documents, regular reporting to clients and Managers. -Responsible for agent’s performance appraisal, quality evaluation and assessment. -Provides training to representatives that require improvement through -Product knowledge and accent neutralization-Organizes focus groups