• Salesforce Business Analyst & Admin with over 9 years of total experience and 5 years of extensive experience in SaaS CRM space SFDC. • Extensive experience on multiple SFDC projects as Business Process Analyst. • Analyze Business, Functional and UI(User Interface) requirements of the project/release • Provide detailed Requirement Document, Software Requirement Specification document and User manuals to the customer & development team • Provide new ideas, thoughts & solutions to the customer as per their requirement and which will be feasible to develop in the current system • Executed the projects in Agile methodology development cycle • Play an active role in Software Development Life Cycle, from requirement gathering session through release and post-launch support • Ensure that the Exit Criteria is met and communicate the same to the required Stakeholders. Monitor for timely delivery of different milestones • Act as a single point of contact between developers and customers for various project related activities. Inform test manager of any issues that could potentially impact the Quality of the project/release • Provide mock ups on Pencil Tool, Mind map, Flowchart, MSPaint, MS Office as required • Provide root cause analysis & impact analysis document as per the new requirement • Organizing and leading Project demos & trainings for clients • Involved in Sales & Marketing team meetings and demo session for pre-sales activities • Provide support during UAT at client premises • Organize team meetings, prepare the agenda for the meeting and keep minutes of the meeting & also keep track on the action items discussed in the meeting. Organize/conduct internal trainings to team members. • Expertise in Marketing Cloud, Sales Cloud, Service Cloud and Partner Relationship Management. • Experience in Case Management and configuration Email 2 case management. • Experience in pr