Proficiency in SFDC Administrative tasks includes creating Profiles, Roles, Users, Page Layouts, VisualForce Pages, Org-wide default, Email Services, Sharing rules, Approvals, Workflows, Process Builder, Reports, Dashboards, Actions, Tasks and Events. I have strong understanding of Salesforce.com best practices and functionality. I have proven ability to design and implement new processes and facilitate user adoption. I have strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity. I have strong data management abilities. I have extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case .I have created and maintained dashboards and reports including folder maintenance.I have hands on experience in writing queries using SOQL and SOSL in Apex Classes and Triggers. I am Proficient with Apex, VisualForce, Salesforce lightning.