Provide support to Salesforce Platform. User Creation /Maintenance Reports and Dashboards Creation Support Trouble Tickets from Users (Regional) Email Templates and Validation Rules Testing Activities in support of our development projects, etc. Page Management Create new page layouts, update existing

page layouts, assigning appropriate page layouts based on

user profile and control field visibility and accessibility via page

layouts and lightning record pages. Contact and Lead Management Manage the import and export

of contact and lead information on a regular and ad-hoc basis based on business needs. Process Automation for Efficiency Leverage automation like approval processes, validation rules, process builder etc. to enhance the efficiency of the platform.

Manage Sales and Service Cloud