Managing Partner of C7group, a management consulting firm that helps change business culture and processes using the social web, mobile and cloud-based technologies. We build social business ecosystems that help our clients increase revenue, decrease cost, and accelerate innovation.Specialties: Strategic planning, Social business, Social technology, Social Customer Relationship Management (SCRM), Social Media Governance and Risk Management, Technology tool selection, Improving communication and collaboration, Contact center, sales, marketing, customer service. Social business speaking, social media training.